Help Desk Fact: Companies that use Help Desk software notice
that 80% of computer support problems are solved by the user having the problem!
Because help desk staff is not answering the phone when a user has a computer
problem, the user will take the time to double check system failures, such as
a loose power cord and end up solving the problem themselves.
Help Desk Tip: A standard help desk response time should be at least 5 minutes. It may sound harsh, but users will learn to think before they call. In the end, it gives the help desk caller a sense of accomplishment when they solve simple problems, reduces help desk computer support problems and provides a more efficient call center.
The benefits of using Help Desk software to track computer support issues are:
Which Help Desk Software will you choose?
The QuickIntranet Company recommends you try our 100% free help desk software (Downloadable at http://www.QuickIntranet.com). If our software does not meet your organization’s needs please see our listing of other free call center software located at (http://www.QuickIntranet.com/other-free-help-desk-intranet-programs-scripts-tools.php). This list is continually updated and each package carefully reviewed.
QuickIntranet’s Help Desk has the following features:
Thank you for your interest in our software and resources,
The QuickIntranet Staff.
Always remember, “Help Desk leads to Happiness, Happiness
leads to profits, and profits leads to the good life.”
--Chad Edwards, CEO of QuickIntranet.com